Terms & Conditions
Shipping terms
Fast Worldwide Shipping
All orders are shipped from Istanbul, Turkey, via DHL, UPS, FedEx, SMSA, or Aramex .
We collaborate with leading global shipping companies.
Do you ship worldwide?
Yes, we ship worldwide.
Please note: Depending on national regulations, some countries may require additional documentation for food products. Please research your country's customs rules before placing an order.
Shipping Fees
Shipping fees will be added to your order and displayed on the checkout page after entering your country details.
Shipping rates do not include import duties that may be charged when the package arrives in your destination country. Please check your country's customs regulations and tax rates before placing your order.
Taxes & Duties
All applicable customs duties, taxes, and fees are solely the responsibility of the customer. Customs authorities require us to declare the value of your order on the package. The release of your shipment is at the discretion of customs officials.
Important:
All shipments are sent internationally from Turkey to your country. As a result, the shipment will go through customs clearance in the receiving country.
The recipient must be fully prepared to provide the necessary information and pay any fees required by customs when contacted by the shipping company.
Terms of service
This website is operated by Biorik. Throughout the site, the terms "we," "us," and "our" refer to Biorik. Biorik offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, completeness, and timeliness of information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 - Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
Privacy Policy
This Privacy Policy explains how Biorik (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from Biorik.com (the “Site”), or otherwise communicate with us (collectively referred to as the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we have collected personal information about you over the past 12 months from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit to us directly through our Services may include:
Basic contact details such as your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including username, password, and security questions.
Shopping information including items you view, add to your cart, or add to your wishlist.
Customer support information including details you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also collect certain information automatically about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, such as device information, browser details, network connection information, your IP address, and other details related to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (eg, bank account, credit or debit card details, billing address) to process your payment and fulfill your orders.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor are we responsible for the privacy practices of any third party.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services as part of our contract with you, including processing payments, fulfilling orders, sending account-related notifications, arranging shipping, handling returns and exchanges, and enabling you to post reviews.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending you marketing emails, text messages, or mail, and displaying advertisements for products or services. This may involve personalizing Services and advertisements on our Site and other platforms.
Security and Fraud Prevention
We use your personal information to detect, investigate, and take action against fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. If you suspect that your account has been compromised, please contact us immediately.
Communicating with You
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, offer effective Services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site.
We use cookies to operate and improve our Site and Services, including remembering your preferences and analyzing user interactions. We may also allow third parties and service providers to use cookies on our Site for better service personalization and advertising.
Most browsers accept cookies by default, but you can choose to remove or block cookies through your browser settings. However, blocking cookies may impact your user experience and cause some features to function improperly.
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy, including:
With vendors or third parties providing services on our behalf (eg, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including ikas, to provide Services and advertise to you.
With affiliates within our corporate group for business management purposes.
As part of a business transaction, such as a merger or bankruptcy.
To comply with legal obligations (eg, responding to subpoenas, legal investigations).
To enforce our Terms of Service and protect our rights and the rights of others.
We have disclosed the following categories of personal information in the past 12 months:
Category Recipients
Identifiers (eg, contact details, account info) Vendors, affiliates, business partners
Commercial information (eg, order details, shopping history) Vendors, business partners
Internet or network activity (eg, usage data) Vendors, analytics providers
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those websites. Information shared on public or semi-public spaces (eg, social media platforms) may also be accessible by others without restrictions.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to request its deletion.
Security and Retention
We take security measures to protect your information, but no system is completely secure. The duration of data retention depends on factors such as account maintenance, legal obligations, and dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
Right to access, correct, or delete your information
Right to data portability
Right to opt-out of targeted advertising
Right to withdraw consent
To exercise your rights, please contact us. We will respond as required by applicable law.
For complaints, you may contact us or file a complaint with your local data protection authority.
For international users, please note that we may transfer and process your data outside your country.